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FAQ – Frequently asked questions
Can I use the Journey Planner with a Communicator/palmtop/mobile phone?
The use of the Journey Planner always requires an Internet connection. The database underlying the service is massive, and thus it is not possible to download it all into a DTE. There is a lighter version of the Journey Planner for mobile devices that can be used with devices with HTML browser, provided there is an Internet connection. You can make the use of the mobile version easier by creating favorites for frequently used routes (for instructions, see below). The mobile version is available at http://aikataulut.ytv.fi/reittiopas-pda/en.

If the mobile version displays incorrectly with the regular browser of your phone, you may want to try the Opera Mini browser. Opera Mini -selainta.

With ordinary mobile phones, it is possible to use commercial WAP and SMS based route finding services. YTV takes no responsibility for the functioning of these services. For a list of service providers, see Mobile services.
How do I create my own links to the Journey Planner?
You can create direct links to the Journey Planner, e.g. to be stored in the list of favorites on your browser, in which some of the search parameters are fixed. In order to ensure the proper functioning of the links, it is advisable to use only street addresses. Street addresses should be coded with the following parameters:

from (place of departure) via (via point) to (destination)

You can use either place of departure or destination or both as necessary. Add the parameters to the URL address after the question mark and separate different parameters with ‘&'. E.g.

http://www.reittiopas.fi/en/?from=keskuskatu+2,helsinki
http://www.reittiopas.fi/en/?from=keskuskatu+2&to=kuusitie+5,helsinki


House number is separated from the street name with a (+) and the name of the city is separated from the house number with a comma (,). It is not necessary to give the name of the city after the street name, if the street name in question exists only in one city. A possible space in a street name is also coded with a (+).

The current time is used as default, but you can set the time you wish by adding time parameters in the link:

year
month
day
hour
minute

The Journey Planner contains timetable and route information only for a specific period of time and thus the first three time parameters (year, month and day) should be used only in one-off links, e.g. in an invitation to a certain event. If you set only hours and minutes, the link is more useful as the current day will automatically default to the current date. E.g.

http://www.reittiopas.fi/en/?from=keskuskatu+2&to=kuusitie+5,helsinki&hour=16&minute=15

You might also find it useful to define the type of time, e.g. departure time or arrival time:

timetype=departure
timetype=arrival

Creating direct links to the Journey Planner as described above is allowed but YTV reserves the right to change the address or functioning of the service without giving notice. If the link is published on the Internet, YTV Journey Planner has to be mentioned.

The map service is intended as an additional service to the public transport Journey Planner. To avoid excess loading, direct links to the map service should not be created for other purposes.
Question: How do I integrate the Journey Planner search form to my own website?
You can copy the search form code from the source code of this page and paste it into your own home-page. The search form code is between the comment tags <!-- Start Copy --> and <!-- End Copy -->. The search form has been tested with the following browsers: Internet Expolrer 8, Firefox, Opera 10, Safari 4.

:


. .



You can have the 'From' and 'To' fields pre-filled. For example, below, the 'To' field is pre-filled with the destination: Opastinsilta 6, Helsinki. To ensure reliability of the search, we recommend that you only use street addresses. The street addresses are specified as values of 'From' and 'To' input fields. For example:

<input type='text' value='Opastinsilta 6, Helsinki' name='to' id='inputTo' class='inputText' style='color: black;'> (destination)

If you add style definition "style='color: black;'", the pre-filled address is not shown in grey.

HSL reserves the right to change the functionality and appearance of the search form without prior notice.
Question: Can I use the number of kilometers provided by the Journey Planner for checking an invoice for travel expenses or my tax form?
The number of kilometers provided by the Journey Planner are indicative, as they are partly measured as straight line distance. Thus they are suitable only for estimating the approximate length of a journey.
Question: Why doesn’t the Journey Planner show the bus service I regularly use?
The Journey Planner cannot know your tastes and preferences regarding travel. The routes are calculated solely on the basis of the information available, i.e. estimated travel times and the given parameters. One of the purposes of the service is to provide options and new possibilities. The service offers you the possibility of comparing the suggested routes with the ones you already know and assessing whether you could possibly make your journey faster or easier following the route suggestions.
Question: Why doesn’t the Journey Planner find my home address or a place I’m searching for?
The address database used by the Journey Planner is maintained from several different sources but unfortunately there will always be shortcomings. We welcome all user feedback to help us correct mistakes and shortcomings.
Question: Why is the service so complicated and incoherent
The Journey Planner contains many functions for the needs of different kinds of users. If you would prefer a simplified version of the service, try the pocket version.
Question: Why does the Journey Planner give a far too long walking distance from my home to the closest stop than it is in reality?
The walking routes mainly follow the street network. The street network has been supplemented with a network of walking routes including regular walking and cycling tracks. However, the Journey Planner does not know all possible paths and shortcuts and thus, the suggested walking distances might sometimes be slightly longer than in reality.
Question: The default walking speed is far too slow for me. Can I change it?
The advanced search allows you to change several search parameters, among others walking speed. You can save your own settings if you want the Journey Planner to use them in future.
Question: I would like to travel downtown by bus but the Journey Planner suggests taking train. Why?
The Journey Planner suggests the most feasible routes. Train and metro services are preferred due to their reliability. The advanced search allows you to exclude transport modes (e.g. trains) from the search.
Question: Why doesn’t the Journey Planner show the price of a journey?
There is a large number of ticket types in use in the Helsinki metropolitan area public transport and it is not possible to present them with each route suggestion. Information on tickets and prices is available at YTV’s website.
Question: The Journey Planner suggested a route with a transfer although 20 minutes later there would have been a direct bus connection. Why wasn’t the direct bus service suggested?
The Journey Planner's route suggestions are time-specific, and in this case you had selected a time you wanted to leave at. The suggested connection with one transfer is clearly faster. If you want to avoid transfers, use the advanced search and select 'Least transfers' as your route type.
Question: I have saved a route search for my journey from work to home as a bookmark on my browser. When I select it from the list, I get a route suggestion for a time which has already passed!
A better way of saving a route you use regularly is to use the ’Save route’ function of the Journey Planner. If you save a route as a bookmark, remove the time parameters from the address (see instructions for creating your own links).
Question: I would like to use public transport to go to the West Harbour but I don’t know the street address. How do I find the route?
There are several ways of doing this. The easiest way is to search directly with the name of the place, i.e. in this case you can type in the ‘From’ field e.g. West, and the Journey Planner will return a list of place names beginning with ‘west’. Another possibility is to look for the place in the directory, in this case under Terminals and stations. If you still cannot find the correct place, you can use the map search provided you know approximately where the place is located.
Question: What do the different color lines on the map signify?
In the Journey Planner’s map service routes are displayed with lines and stops on the route with circles. The colors signify the mode of transport used for the journey. Bus = dark blue, train = red, metro = orange, tram = green, ferry = pale blue and walking = blue dash line. Transfers from one vehicle to another are marked with yellow circles, and the place of departure and destination are marked with yellow squares. The same coloring is used for the symbols shown in the route suggestions.
Question: How do I know where to get off if I'm traveling to a place I don't know?
The detailed route description of a selected route suggestion contains a summary of the departure, destination and transfer stops with maps. The maps and a detailed list of stops are also included in the route instructions which can be printed out. Use the + and - buttons to select the maps and list of stops you want to print. By following the printed list of stops, you know where to get off.
Question: Are the night buses included in the service? I was trying to find a route for late Friday night but I couldn’t find any routes using the night buses.
The night buses are included in the service. You have probably been accidentally searching for a route for Friday morning instead of Saturday morning. Unlike in the printed timetables, the date changes at midnight instead of at 4 a.m. Thus, the night buses running between Friday and Saturday can be found by setting the date to Saturday and buses running between Saturday and Sunday can be found by setting the date to Sunday.


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